Terms & Conditions
Overview
Our refund and return policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
Items must be unused and in the same condition as received. They must also be in the original packaging.
Refunds
Once we receive and inspect your return, we'll send you an email to confirm we've received it. We'll also notify you whether your refund has been approved or rejected.
If approved, your refund will be automatically processed to your credit card or original payment method within a certain number of business days.
Late or missing refunds
If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company — it may take some time before the refund is officially posted.
Next, contact your bank. There's often a processing time before a refund is posted.
If you've completed all of the above and still haven't received your refund, please contact us at service@zeio.top.
Returns
You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Other Questions
For any other questions about refunds or returns, please email us at service@zeio.top.
